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Equipment Life Cycle™

Equipment Life Cycle™ (ELC) is an innovative and fully configured software supporting full life cycle of machines, devices and equipment based on ERP Microsoft Dynamics NAV system, designed for Rental & Service industry.

It is a specialised and integrated system for enterprise management designed for companies for whom the key business is  sales, service, repair or rental of machinery and specialist devices for different industries.

The solution makes it possible to adjust them to aClient’s needs  and to manage the whole machine or device life cycle, i.e. track its status:  from sale to repairs, service and warrantees to rental, etc.. It gives credible information about the company’s costs and profits, allowing for the optimal planning and management of a company’s departments, lowering costs and improving customer service. It is also important for the information to be centralised and for the manager to have full access to it.

Equipment Life Cycle 01

Uniform and integrated industry solution

Do you often spend time looking for information that should be at hand?

Data available in several systems means lost time and less efficient work for its users, while information may be outdated and not credible.

Central management in ELC

ELC Solution is uniform and fully integrated, and once the information is introduced, it is available on many levels to different users. This guarantees data reliability and a lack of necessity to build expensive interface between the systems. ELC ensures central management, guarantees correct decision-making on the basis of credible data and the possibility to use industry functionalities adjusted to the Client’s needs.

Equipment Life Cycle
Equipment Life Cycle 2

Device as a system object

The heart of the system is a correctly defined Device as a system object (according to the serial number), which is lined to all the processes in the company.The definition of the object ensures reflection of its structure on 4 levels according to the categories: General ledger, Group, Model, Unit. The main idea behind the solution is immediate access to Device information for sales, service, rental, transport, CRM, finance and other modules. The system can be operated on laptops or mobile devices.

ELC solution is dedicated for the following industries

Industrial machinery and equipment

Refrigeration units and power generators

Construction machinery and equipment

Air conditioners

Industrial automation

Repair machinery

Electrotechnology– equipment

Farming machinery and equipment

Transport

Leasing

Engineering and construction

Automotive electronics and electromechanics

Selected functionalities of Equipment Life Cycle (ELC)

Sales management

The sales process automatically registers all the components linked to income and costs, thanks to which the Client has full control over the profitability of each sales order at every stage of its completion.

Warranty orders

The warrantee orders functionality is fully integrated with the Service Orders module. The whole warranty repairs process jis supervised by the system from the moment when the decision is made as to whether the given part or repair cost is covered by the warranty, to the moment of receiving payment from the supplier.

Service management

All the work, tasks and related costs are registered in Service Orders. The type of service order (ad hoc, installation, repair, warrantee, etc) determines the procedure for their completion. Service staff use the so-called Wizards, so they are “guided by the hand” through simplified system screens, in order to provide maximum control and correctness of registered data. Information about technical employees are defined in the system. After completing a task, the employee registers the productive work time for a given Service Order. Non-productive work time can also be registered. The system can use all the above information in order to evaluate the profitability of each service order.

Customer and supplier relations management (CRM)

The functionality of relations management (CRM) is used to manage contacts with the client and the supplier. Before contacting the client, it is good to know whether they filed any complaints and how they were resolved. With just one click you can find out what Devices the client uses, jwhich ones are being serviced, when the last service took place, see open offers, etc. Using its deep integration with MS Word it is possible to create professional sales offers, which can be sent to the client via email. An MS Word template is created and then all the required information is downloaded automatically from the system. With this process, an offer is prepared within a few minutes, not hours..

Service history

Each Device or its accessories has its own service history from the moment of delivery, including all the repairs and inspections. Information about the number of hours dedicated by the mechanics servicing a given Device and about the parts used is available in real time. The history of technical parameters readings is also available – in this case, the information includes date, time and person who took the parameters. It is possible to displaygraphs, showing trends in changing technical parameters of a given Device.

Rental

The system serves all the business processes related to the rental of devices and equipment. There is a very high flexibility of defining price conditions and rates for client groups and groups of devices. The system also offers rich possibilities concerning different methods of rental invoicing. When the client returns the device, the system automatically generates system orders concerning servicing and possible repairs, which accelerates its readiness for another rental. The system supports optimal management of accessibility of the rented devices, eliminating unnecessary downtime, and management of clients’ bookings. .

Benefits from implementing Equipment Life Cycle

Increasing income and flow/liquidity:

  • Sales stimulation,
  • Inventory decrease and optimisation,
  • Timely invoicing orders,
  • Monitoring outdated receivables and planned payables,
  • Managing financial flows (Cash Flow).

Lowering the costs:

  • Considerable decrease of stock levels and storage costs,
  • Lack of necessity to invest in additional warehouse space,
  • Automation of purchasing,
  • Quick return on investment (ROI) thanks to a considerable decrease of costs, increase of income, organisation of processes and automation of work.

Minimising losses and eliminating risks:

  • Preventive efforts aimed at maintaining the continuity of contract with Clients,
  • Controlling minimum stock levels and substitute goods),
  • Increase of speed and quality of operational and financial control.

Increasing operational effectiveness:

  • Optimal operational and strategic planning,
  • Higher productivity thanks to automation (remote work, optimal positioning of process management, bar codes, coherence of information),
  • More effective control.

Better quality service and better images:

  • Timely monitoring of inspections and offers guarantees Client’s satisfaction and encourages them to continue cooperation,
  • Prompt and adequate/reaction to incidents or Client’s needs thanks to access to their history/log and Agreements,
  • Possibility to instantly create offers and other documents,
  • Timeliness and scheduled, regular contacts with the Client.

Optimal strategic planning:

  • Multidimensional reporting an analysis tools provide a solid base for decision-making for individual departments and for the management,
  • Possibility to decide about the direction of company’s development.
  • Good decision making.

Would you like to know more information
about ERP solutions for Rental & Service industry?

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